energetic.fit

Frequently asked questions

General questions

It is very difficult to say how often and for how long treatment should be given, as every person and every problem reacts differently.

Normally the first changes are noticeable within the first few days (1-3 days).

Overall, however, it is always individual how quickly and how strongly someone reacts.

It is very difficult to say how quickly a treatment will be effective.

It definitely varies from person to person. And of course it also depends on how severe the problem is and how long the problem has existed.

Colour therapy refers to forms of treatment in which the effect of colours on the human psyche and thus the human organism play a role.

As is known from physics, colours consist of light particles that oscillate at different frequencies.

At energetisch.fit we use the vibrations / frequency of the colours calculated by our algorithm.

Your data is stored in an ISO 127001 certified German private data centre.

All connections are encrypted with SSL and are also transmitted in encrypted form. Of course, we comply with all data protection standards and are constantly improving them.

We need your date of birth to calculate your individual biorhythm.

As soon as a human being is weaned from the umbilical cord of the mother, our vegetative nervous system starts its own rhythm. This rhythm is known as the „biorhythm“.

However, so that we can analyse and calculate even more precisely, we also need the first name, surname and place of birth.

The sum of these values then results in your rhythm/vibration.

The place of birth is used to calculate the individual biorhythm more precisely.

In order to calculate your individual rhythm as accurately as possible, we use your name, date and place of birth. All this data is calculated into a vibration by our algorithm - and your personal biorhythm is then calculated from this.

The first name and surname are converted into a vibration by our algorithm.

One basis for calculating the vibrations comes from numerology.

Here it is assumed that each letter can be assigned to a specific number/vibration/frequency. We also use this assignment to determine your personal vibration/rhythm.

Reproducible means that if several tests are carried out in succession, the same values should be obtained each time.

However, it also means that if you enter a person on different computers, the same values/results should also come out on all devices.

The term “resonance” comes from the Latin (resonare) and means “to echo”.

A resonance in relation to a person means a reaction to an utterance, an action or also encouragement or agreement, e.g:

  • Go into resonance with a person
  • The audience's response to a lecture
  • The agreement (resonance) of two people
  • The correspondence (resonance) of the values of an analysis

The technology behind energetisch.fit can be explained by the fact that we use the “raw data” of the test person (name, date and place of birth) and calculate a vibration from this (letters and numbers can be converted into a vibration).

From this, the “individual” biorhythm is calculated and compared with the oscillation of a problem or symptom.

As soon as the subject's vibration pattern overlaps with the pattern of the problem, a match is found and energetisch.fit shows this on the screen.

Known problems

If no sound is audible during treatment, there may be several reasons for this:

  • Authorisation not granted in the browser
    to help
  • Volume set too low on your device
  • Slow internet connection - the audio files take longer to load than the treatment is running

If the circles are greyed out, then the current analysis is active - this can be deactivated simply by clicking on the double arrows in the menu (green symbol). To the Help Article.

If you see other circles or a list, this can be set via the „Dashboard“ icon. 

Further background information can be found in our Help database.

If new data is imported, please note the information in the Import/Export module and in the file. 
New data must not have a value in the „ID“ field. 

If a data record is changed, the ID must be entered in the ID field. 

You will find the IDs when you perform an export in the respective row in your Excel file. 

If you overwrite data, we can not undo.
It is always advisable to perform an export before importing new data.

As each therapist and user uses their own email address for remote treatment delivery, we cannot provide support on how your delivery service provider sends the emails. 

Entries in the domain are often missing as keywords: SPF, DKIM, ... 

Please contact your hoster/service provider/IT department for further support.

If you have reached your login limit, you can delete all logins on the server by clicking on the red „Log out all“ button - you will then be able to log in again. 

Please always leave energetisch.fit by clicking the „Logout“ button to end your session on the server.

If 500errors appear, then you are not authorised to access this page. 

This often happens if you do not open „start.energetic.fit“, but a subpage of it: start.energetic.fit/dashboard/...“

Please go to „start.energetic.fit“ and log in to the system first. 

You can also log in via energetisch.fit by clicking on „Login“ in the menu“

If no circles are displayed, you have not been successfully logged in to energetisch.fit. You can log out again by clicking on the log out button and log in again.

Demo version

Your data will be deleted from our server after 30 days.

Unless otherwise agreed in writing, the demo version is generally valid for 7 days from receipt of the access data and is automatically blocked after expiry.

All data is transferred from the demo account to a real account when the contract is concluded. As a rule, the access data is not changed. 
Should this nevertheless occur, you can simply change the password to start.energetic.fit reset. 

A demo version of energetisch.fit is fully functional. However, no e-mails are sent to the client for remote treatments, as these have to be specially set up. 

After the demo version has expired, it is possible to rent energetisch.fit and in this process, when booking the energetisch.fit remote treatment module, the setup is carried out by our support team.

Security

We can delete individual data records after not restore.

Tip:

As energetic.fit is reproducible, you can re-enter the client at any time and use the date function to select the desired date and regenerate the analysis.

Please contact us at info@energetisch.fit - we will delete your account within 30 days of receiving and setting the deadline. 

As the owner of an account, you can request a new password by clicking on „Forgotten password“.

You can find this on start.energetic.fit

If you are a sub-user, please contact your therapist, who has the option of reassigning your password. Unfortunately, we cannot reassign these passwords in Support.

Your data is stored in an ISO 127001 certified German private data centre.

All connections are encrypted with SSL and are also transmitted in encrypted form. Of course, we comply with all data protection standards and are constantly improving them.

System requirements

In general, energetisch.fit also works on tablets and smartphones. 
Due to the limited screen size and also the limited browser compatibility, there may be restrictions in individual functions. 

e.g. audio playback of the treatment on Apple mobile devices - the music button must be pressed again.

The Digital Constellation module can in principle be used on tablets, but the resolution is not ideal and the system board can be distorted. 
We do not recommend Digital Constellation for mobile phones.

energetsich.fit works on almost all modern and up-to-date operating systems and browsers.

We test our software on Linux (Ubuntu, Debian), Apple (OSX, iPad OS, iOS), Windows 10. 

As this is an online application, a free browser such as Chrome or Firefox is required. This has the great advantage that you can access energetisch.fit from almost anywhere in the world with an internet-enabled device without having to install any software.

At least 4 GB of RAM is recommended for a smooth display of the treatment.

In order to maximise the benefits of the treatment, we recommend using commercially available speakers; if necessary, the speakers integrated in the screen will also work, although the quality is not so clear.

Optionally, our bifilar flat coil can also be connected instead of a loudspeaker. 

energetisch.fit is optimised for many screen resolutions. The best experience is with a 24-inch (approx. 61 centimetres for desktop) or 15.6-inch (approx. 40 centimetres for notebook) monitor with a resolution of 1920×1080 pixels. 

Over 24 inches, fonts may occasionally be smaller; to counteract this, we ask you to set up an enlargement through the operating system.
If this is not possible, the browser magnification (magnifying glass) can be used.

Background: In order to optimise loading times, the image elements have been reduced to a certain size and quality.  

As energetisch.fit is an Internet application, you need a good, stable Internet connection. 

We recommend at least 10Mbit, preferably 20Mbit or more.

If you have any further questions, you can find our wiki, ticket system and first step instructions in our support centre. 

to the Support Centre

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